Privacy Policy

Last Updated: April 30, 2025

1. INTRODUCTION

ChurchCalls.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered church communication platform and related services (collectively, the "Services").

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

  • Contact information (name, email address, phone number, postal code)
  • Account credentials
  • Communication preferences
  • Church affiliation and membership details
  • Content you create, upload, or share through our Services

2.2 SMS Messaging Information

When you interact with our AI calling system and provide consent to receive SMS messages:

  • Your phone number and consent to receive SMS messages
  • Date, time, and method of your opt-in consent (via voice during an AI call)
  • Content of SMS messages sent to and from you
  • Your SMS opt-out preferences

2.3 Usage Data

We automatically collect certain information when you use the Services:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, features used)
  • Location information (general geographic location based on IP address)

2.4 AI-Generated Data

Our platform uses artificial intelligence to analyze communications and generate content. This may include:

  • Patterns identified in your interactions
  • Generated content based on your inputs
  • Analytical insights derived from aggregate data

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Providing and improving our Services
  • Facilitating communications between churches and their members
  • Personalizing your experience
  • Analyzing usage patterns to enhance functionality
  • Addressing technical issues and providing support
  • Sending administrative communications and service updates
  • Sending SMS messages that you have explicitly opted-in to receive
  • Marketing and promotional communications (with your consent)
  • Ensuring compliance with applicable laws and regulations

3.1 SMS Messaging Consent and Opt-Out

When you interact with our AI calling system, you may be offered the option to receive SMS messages. We will only send SMS messages if you provide explicit consent during the call by verbally confirming you would like to receive SMS messages. Each SMS message we send will include information on how to opt out of future messages (typically by replying "STOP"). You may also opt out by contacting us directly using the information provided in the "Contact Us" section.

4. DATA SHARING AND DISCLOSURE

We may share your information with:

4.1 Service Providers

Third-party vendors who assist us in providing the Services, including cloud hosting, analytics, payment processing, SMS delivery services, and customer support.

4.2 Church Partners

Your church or religious organization may have access to certain information when they use our platform to communicate with you.

4.3 SMS Data Privacy

We will not sell, share, or transfer your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes. Your SMS consent data is kept private and will only be shared with service providers under strict confidentiality agreements for the sole purpose of delivering the SMS messages you have consented to receive.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.5 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.

10. AI-SPECIFIC PROVISIONS

10.1 AI Data Processing

Our AI systems process your data to provide personalized communications and insights. We implement measures to ensure this processing is fair, transparent, and minimizes potential bias.

10.2 Human Oversight

While we utilize AI technologies, we maintain human oversight of our systems to ensure responsible use and address any issues that may arise.

10.3 AI Training

Our AI systems may be trained using anonymized or aggregated data. Personal information used for training purposes is subject to appropriate safeguards and data minimization principles.

11. INTERNATIONAL DATA TRANSFERS

If we transfer your information to countries outside your jurisdiction, we implement appropriate safeguards in compliance with applicable laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date and will be effective as soon as it is accessible.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected] Address: 23144 CINCO RANCH BLVD STE B KATY TX, USA 77494 Phone: 1 (833) 313-3959

14. COMPLIANCE WITH APPLICABLE LAWS

This Privacy Policy is designed to comply with applicable data protection laws including GDPR, CCPA/CPRA, and other relevant privacy regulations.

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